Freklz Skincare Returns & Refunds Policy
At Freklz Skincare, we want you to feel confident in your purchase and in your skin.
Because skincare is personal and hygienic, we have a simple and transparent returns policy outlined below.
14-Day Money-Back Guarantee
- Returns must be requested within 14 days of delivery
- Returns are accepted
even if the product has been opened or used.
Who Is Eligible for a Return
To be eligible:
- Your return request must be made within 14 days of delivery
- The item must have been purchased directly from freklzskincare.com
- Proof of purchase is required
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right by emailing us at freklz@outlook.com with:
- Your order number
- A photo of the item(s)
How to Start a Return
To start a return, please email us at freklz@outlook.com and include:
- Your order number
- The email used at checkout
- A short note letting us know it wasn’t the right fit
We’ll guide you through the next steps.
Please note:
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
- We recommend using a trackable shipping service
Refunds
Once your return is approved:
- Refunds are issued to the original payment method
- Please allow 5–10 business days for the refund to appear on your account
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
A Note From Us
Skincare is personal, especially for growing skin.
Our goal is to help families find what works best, without pressure or risk.
If you have questions, we’re always happy to help.
Still have a question?
We’re always happy to help. Reach out to us anytime at freklz@outlook.com
